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What business software really costs, and how to leave it
Working answers to the questions owners ask about their software: what the bill adds up to, what the contract says, how to get the data out, and how to change systems without a bad week.
September 30, 2026Software implementation and onboarding fees: what to countSetup, data import, training, paid support and your own staff hours. What to count when pricing new software, and how to spread one-off costs over time.Read September 30, 2026What a marina waiting list actually has to trackA berth list that takes years to move has to survive staff changes and answer one hard question: why was that boat offered a berth before mine?Read September 30, 2026What court booking software has to get right, and how it is billedMember tier, peak and off-peak, guests and no-shows are where booking systems bend. How court software is charged, and the rules to write down first.Read September 29, 2026How to document what your software does before replacing itBefore replacing club software, record what each role really does with it: screens, reports, automatic messages, overnight jobs and once-a-year tasks.Read September 29, 2026Marina software priced per berth when your rate card is per footBerth systems count berths, dues count members and entries count starts. How that behaves as a marina changes shape, and how to convert the bill into feet.Read September 29, 2026When not to build custom softwareAn honest list of when custom software is the wrong call: a small flat bill, a product you use fully, network vendors, mandated systems, unsettled processes.Read September 28, 2026What do badges sold a year ahead mean for name changes and deferrals?Badge tiers sold a year in advance make name changes, transfers and deferrals ordinary events rather than exceptions. What each one has to decide, and where the cost sits.Read September 28, 2026How are artist alley and dealer hall applications with a jury usually handled?For most shows it is a form tool, a scoring spreadsheet and invoices raised elsewhere. Where the cost actually sits, and what a jury round needs from software.Read September 28, 2026Source code handover: what a small business should ask forFive things to ask a developer for so another team could take over: repository access, accounts in your name, deployment notes, service logins and backups.Read September 27, 2026What does a rain date do to refunds, and what must a refund policy handle?A postponed race night turns one night's takings into several obligations at once. The decisions a track refund policy has to make, and why bulk execution is the whole thing.Read September 27, 2026What is vendor lock-in and how do you measure it?Vendor lock-in is the cost of leaving a supplier. A simple scoring exercise for vacation rental managers covering data, integrations, habits and contracts.Read September 27, 2026What maintaining custom software actually involvesHosting, backups, security updates, monitoring, small changes and someone to call. What maintaining custom software involves and what to agree up front.Read September 26, 2026How to export customer data before cancelling softwareExport first, verify the files, then cancel. What event organisers should take out of a ticketing or registration platform, and how to check it.Read September 26, 2026How do you price a series passport so three races cost less than three entries?A series passport is one purchase covering several races, priced below the sum of the entries. What it has to decide, and why one entrant record is the real requirement.Read September 26, 2026Why does a race track pay for two separate ticketing systems?Spectators and competitors are different customers bought for by different products, on the same Saturday night. What the split costs, and what one system would have to do.Read September 25, 2026Percent-of-revenue software pricing, explainedHow percent-of-revenue software pricing works, why the fee grows with your prices and volume, and how to turn the share into a yearly figure.Read September 25, 2026What SaaS auto-renewal means and how to cancel in timeAuto-renewal rolls your software contract into a new term unless you give notice. How to find the notice date, calendar it and cancel in writing.Read September 25, 2026Why do race transfers and deferrals create more admin than entries?Transfers, deferrals and distance changes are the largest source of email in a race office. What the work really is, and what a policy applied by the system looks like.Read September 24, 2026How to audit your software subscriptions in an afternoonA one-afternoon software subscription audit: pull statements, list every tool with its owner, use, scaling and renewal date, then act on the overlap.Read September 24, 2026What do stall and RV hook-up reservations cost a show to run?Stalls, shavings and hook-ups are inventory on a map, not a ticket add-on. What they cost in fees and in show office time, and what to count.Read September 24, 2026Why does one rider generate several billable records at a horse show?Entry platforms bill on horse, rider and class combinations, so one trailer produces a long list of charges. How that multiplies and what to count.Read September 23, 2026How to read a SaaS invoice line by lineRead a SaaS invoice by asking what each line scales with: base plan, seats, add-ons, usage, payment processing, taxes, credits and billing period.Read September 23, 2026What happens to custom software when the developer disappears?Custom software keeps running until something changes. The real risks when a developer vanishes, and what a club should hold itself to stay in control.Read September 23, 2026Why are trade stand sales and the floor plan billed separately from gate admission?Booth and trade stand space is rented ground, not a ticket, so it is usually a second product and a second licence. What that split costs a fair.Read September 22, 2026What do competitive entries cost a fair across a season of departments and classes?How per-entry and per-exhibitor pricing multiplies across a premium book's departments and classes, and which charges to add up before a renewal.Read September 22, 2026Who owns your festival's audience list between editions?Who holds a festival's audience data between editions, what a real export has to contain beyond email addresses, and how consent and history carry over.Read September 22, 2026Who owns the code when a contractor builds your software?Code ownership depends on the contract, not on who paid. What to check: assignment of rights, repository access, third-party parts, hosting and domain.Read September 21, 2026How much do ticketing fees cost a small venue?Work out what ticketing fees cost your venue: per-ticket charges, percentage components, payment processing, and what to pull from settlement reports.Read September 21, 2026How are tiered ticket releases priced, and what does the platform charge on each?How festival tier pricing works: allocation sizes, the trigger that opens the next rung, and how per-ticket and percentage fees ride every tier.Read September 21, 2026How to get your data out of CRM softwareThe four ways data leaves a CRM, what flat exports leave behind (notes, attachments, history, record links), and a test export checklist for dealerships.Read September 21, 2026How to run two systems side by side during a software switchParallel running in practice: pick the record of truth, limit double entry, compare a short list daily, write exit criteria first and keep a way back.Read September 21, 2026Is it cheaper to build or buy software for a small business?Build or buy depends on how the rent scales and how much of the product you use. How to compare over three years, and the costs both sides forget.Read September 21, 2026What does per-seat pricing really cost as you hire?Per-seat software bills grow with every hire. How to count seats, handle seasonal staff, spot tier jumps and project next year's bill for your headcount.Read September 21, 2026What to ask before signing a multi-year SaaS contractQuestions to ask before a multi-year SaaS contract: renewal and notice windows, price increases, minimums, shrinking, and data export when you leave.Read
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Free toolSoftware bill calculatorType in how you are billed, per seat, per unit or per ticket, and see what it comes to over a year and over three.Open the calculator GuideOwning your software: the build or rent guideBuild or rent, switching risk, running two systems side by side, who maintains it, getting your data out, and when not to go custom.Read the guide Published feesWhat the platforms chargeEvery rate read from the vendor's own pricing page, dated, and totalled over a year.See the fees