The plain version: we build the software your business actually uses, host it and keep it working, you own the code and the data, and you can take both with you whenever you like.
01Agreement
By asking us to build something, or by using a system we host for you, you agree to these Terms. If you do not agree, do not use the service.
02The service
We build custom software for your business — the parts of your current system you actually use — then host it, keep it running, and change it when you need it changed. The new system runs alongside whatever you use today until you are satisfied with it; switching off the old one is your decision, not ours.
What we are building for you, and what it will cost, is set out in your quote before you commit to anything. That quote is the agreement between us for the work.
03What you pay
The monthly price in your quote covers the build, hosting, fixes and changes. There is no per-seat charge: adding staff does not change the price.
Where your system takes payments, the card processor charges its own fee on each transaction and that is separate from what you pay us. Your sales settle into your own account.
04Your account
You are responsible for keeping your sign-in secure and for what happens under your account. Keep a working email address on file so you can receive sign-in codes and service notices.
05Your code, your data
The system we build for your business is yours. You own the code we write for you and everything inside it, and you can take both away at any time — we will hand over the code and export your data on request, and we will not hold either hostage to keep you.
Anything general-purpose that we bring with us — our own libraries, tooling and the Hiro platform itself — stays ours, and you get an unlimited right to keep using it as part of your system.
06What we do not do
We do not replace anything where the vendor is the network itself — card processing, listing channels and marketplaces, or a system a manufacturer, league or regulator requires. We build around those and say up front which parts stay.
07Acceptable use
Do not use what we build for anything illegal, harmful or abusive, and do not:
- break the law or infringe anyone’s rights;
- resell or sublicense the platform without permission;
- attack, scrape or reverse engineer the platform;
- use it to send spam or distribute malware.
08Running your system
We aim to keep your system up and to fix things quickly when they break, and you can reach us about it as part of the monthly price. We do not promise that it will never be unavailable — software is not like that — and planned work is scheduled with you where it matters.
09Disclaimers
The service is provided “as is”. We do not warrant that it will be uninterrupted or error-free, and you are responsible for checking that what we build matches how your business actually works before you rely on it.
10Limitation of liability
To the fullest extent allowed by law, we are not liable for indirect or consequential damages, and our total liability is limited to the amount you paid us in the 12 months before the claim.
11Termination
You can stop at any time. We may suspend or end an account that breaks these Terms. When it ends, we hand over your code and export your data, your right to use the platform stops, and the sections meant to survive — ownership, disclaimers, liability — continue.
12Changes
We may update these Terms. We will change the “last updated” date and, for material changes, give notice where appropriate. Continuing to use the service means you accept the updated Terms.
13Contact
Questions about these Terms? Email [email protected].
This document is a plain-English summary of how Hiro operates. It is provided in good faith and should be reviewed by your own counsel before relying on it. Questions? [email protected].